Shipping policy
Biolife Health and Wellness Shipping Policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Some orders may experience a delay in processing if the product is on backorder.
We are also experiencing potential delays due to a high volume of orders during sales period or postal service problems that are outside of your control.
Also due to Covid Shipping delays are expected.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Shipping prices are determined by weight.
Free shipping for orders over $399.99.
International Shipping
We offer international shipping worldwide.
Shipping charges for your order will be calculated and displayed at checkout. Shipping prices are determined by weight.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Biolife Health and Wellness is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at sales@biolifenow.store with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
For our full return policy please click here
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@biolifenow.store with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at sales@biolifenow.store.